Responsible Gaming
Gaming should always be fun, never a way to make money or escape problems. Zone9 Group is committed to keeping play safe — here is how to stay in control and where to get help if you need it.
Gaming Is Entertainment — Keep It That Way
For the vast majority of players, online gaming is a fun and harmless form of entertainment. But for a small number of people it can become a problem. Zone9 Group takes this seriously and works with every platform we promote to support safer play.
The Golden Rules of Safe Play
If you choose to play, keep these principles in mind every single session:
- Only play with money you can afford to lose. Never gamble with money set aside for rent, bills, food, or family needs.
- Set a budget before you start — and stop when you reach it, win or lose.
- Set a time limit. Gaming should be one part of a balanced life, not the whole day.
- Never chase your losses. Trying to win back money you have lost is the fastest way to lose more.
- Do not play to escape stress, loneliness, or low mood. Gaming is not a solution to other problems.
- Never borrow money to play, and never play while under the influence of alcohol or drugs.
- Take regular breaks. Step away from the screen, and keep gaming as a small part of your week.
A Simple Test
Ask yourself: "Would I be comfortable if my family saw exactly how much time and money I spend playing?" If the honest answer is no, it may be time to cut back or take a break.
Warning Signs of Problem Gambling
Problem gambling can affect anyone. Be honest with yourself — if several of these apply to you or someone you care about, it is worth seeking support.
Signs to Watch For
- Spending more money or time playing than you intended, again and again.
- Chasing losses — betting more to try to win back what you lost.
- Borrowing money, selling things, or neglecting bills to fund play.
- Lying to family or friends about how much you gamble.
- Feeling restless, anxious, or irritable when you try to cut down or stop.
- Gambling to escape worry, guilt, anxiety, or depression.
- Neglecting work, study, family, or your own health because of gaming.
- Feeling unable to stop, even when you want to.
If This Sounds Like You
Recognising a problem is the hardest and most important step. It is not a sign of weakness — it is a sign of strength. Help is available, it is free, and it is confidential. See the support resources below.
Tools That Help You Play Safe
Most reputable platforms, including those promoted by Zone9 Group, offer built-in tools to help you manage your play. Contact your platform's 24/7 support to set any of these up.
Deposit & Loss Limits
Set a maximum amount you can deposit per day, week, or month. Once you hit the limit, you cannot deposit more until the period resets. This is the single most effective tool for staying within budget.
Time-Out (Cooling-Off)
Take a short break from 24 hours up to several weeks. During a time-out you cannot log in or play, giving you space to reset without permanently closing your account.
Self-Exclusion
If you need a longer break, self-exclusion lets you block access to your account for an extended period — six months, one year, or permanently. Ask your platform's support team to begin the self-exclusion process. We honour every self-exclusion request.
How to Self-Exclude
Contact the live chat or WhatsApp support of any platform you play on and clearly state that you wish to self-exclude. Keep a record of your request. If you ever feel pressured to keep playing, stop immediately and reach out to one of the support services listed below.
Free & Confidential Support
If gambling is causing you or someone close to you harm, please reach out. These services are free, confidential, and staffed by people who want to help — no judgement.
Support in Malaysia
- Befrienders Kuala Lumpur — 24-hour free and confidential emotional support. Call 03-7627 2929 or visit befrienders.org.my.
- Talian Kasih — national welfare and crisis helpline operated by the Malaysian government. Call 15999 or WhatsApp 019-261 5999.
- Malaysian Mental Health Association (MMHA) — counselling and psychological support. Call 03-2780 6803 or visit mmha.org.my.
International & Online Support
- Gambling Therapy — free online support and live chat for anyone affected by gambling, available worldwide. Visit gamblingtherapy.org.
- Gamblers Anonymous — a fellowship of people who share their experience to help each other recover. Visit gamblersanonymous.org.
In an Emergency
If you or someone you know is in immediate danger or having thoughts of self-harm, call the emergency services on 999 right away, or go to the nearest hospital emergency department.
Strictly 18+
Gambling is strictly for adults aged 18 and over. It is illegal for anyone under 18 to play, and we are committed to keeping minors away from gaming content.
If You Share a Device
If children have access to a device you use to play, please protect them:
- Never leave your account logged in on a shared or family device.
- Keep your passwords and payment details private and secure.
- Consider parental-control or filtering software such as Net Nanny or FamiSafe to block gambling content on devices used by minors.
Verification
All platforms promoted by Zone9 Group require age and identity verification before withdrawals. Accounts found to belong to anyone under 18 are closed and any balance is withheld.